<?xml version="1.0" encoding="UTF-8"?><body><ul><li><![CDATA[CritSit procedures - severity level 1 issues will be reviewed by Dell and may be nominated for CritSit incident coverage through Dell Global Command Centers]]></li><li><![CDATA[Emergency dispatch - onsite service technician dispatched in parallel with phone-based troubleshooting when you declare a severity level 1 incident]]></li><li><![CDATA[Priority production - in the event of a critical situation caused by natural disaster or other event normally excluded from limited warranty, Dell will expedite production of a new system(s)]]></li><li><![CDATA[Storage fault monitoring - alerts from storage fault monitoring helps you maximize uptime by identifying and correcting potential issues before they occur]]></li></ul></body>