<?xml version="1.0" encoding="UTF-8"?><body><ul><li><![CDATA[Telephone/Web-based support - for basic configuration assistance 24x7]]></li><li><![CDATA[Software/Firmware updates - for all software and firmware updates and upgrades]]></li><li><![CDATA[Hardware replacement - advance exchange for replacement of defective hardware]]></li><li><![CDATA[Support tools - access to Sonicwall's electronic support tools]]></li></ul></body>