<?xml version="1.0" encoding="UTF-8"?><body><ul><li><strong><![CDATA[Experienced APC certified field service engineer]]></strong><br /><![CDATA[APC's factory trained field service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as APC's own product set, offering customers the highest level of service available in the industry today.]]></li><li><strong><![CDATA[Corrective maintenance]]></strong><br /><![CDATA[As part of preventative maintenance service, APC will proactively schedule maintenance visits for issues discovered during escalation and corrective actions process.]]></li><li><strong><![CDATA[Logistics coordination]]></strong><br /><![CDATA[APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.]]></li><li><strong><![CDATA[System cleaning]]></strong><br /><![CDATA[Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.]]></li><li><strong><![CDATA[On site troubleshooting]]></strong><br /><![CDATA[While on site, the APC certified field service engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.]]></li><li><strong><![CDATA[Functional verification]]></strong><br /><![CDATA[During each Preventive Maintenance visit, the APC certified field service engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.]]></li><li><strong><![CDATA[Comprehensive escalation and corrective actions process]]></strong><br /><![CDATA[In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.]]></li><li><strong><![CDATA[Proactive monitoring]]></strong><br /><![CDATA[By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.]]></li><li><strong><![CDATA[Written summary report]]></strong><br /><![CDATA[APC project managers will provide you with written reports to keep you informed of the progress of your project.]]></li></ul></body>