<?xml version="1.0" encoding="UTF-8"?><body><ul><li><strong><![CDATA[Experienced APC certified field service engineer]]></strong><br /><![CDATA[APC's factory trained field service engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as APC's own product set, offering APC's customers the highest level of service available in the industry today.]]></li><li><strong><![CDATA[Comprehensive escalation and corrective actions process]]></strong><br /><![CDATA[In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.]]></li><li><strong><![CDATA[On site troubleshooting]]></strong><br /><![CDATA[While on site, APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.]]></li><li><strong><![CDATA[Parts included]]></strong><br /><![CDATA[Replacement parts and components for all units are included at no additional cost to you.]]></li><li><strong><![CDATA[Written summary report]]></strong><br /><![CDATA[APC project managers will provide you with written reports to keep you informed of the progress of your project.]]></li></ul></body>