<?xml version="1.0" encoding="UTF-8"?><body><ul><li><strong><![CDATA[Lifecycle Management of IT Network Operations]]></strong><br /><![CDATA[The HPE IMC Service Operation Manager (SOM) Software provides lifecycle management of IT network operations from ticket creation to status checks to execution and resolution.]]><br /><![CDATA[End users can manage and recognize their own network issues and track service requests, reducing overall IT involvement.]]><br /><![CDATA[Configuration management allows for the automated and manual setting of control mechanisms and audit configuration changes.]]><br /><![CDATA[Integration with alarming reduces maintenance by enabling problem recognition, improving network efficiency, stability, and quality.]]></li><li><strong><![CDATA[Customization of Networking Experience]]></strong><br /><![CDATA[The HPE IMC Service Operation Manager (SOM) Software tailors flow management to operations management based on predefined templates appropriate for an organization.]]><br /><![CDATA[Leverage a centralized knowledgebase for issue resolution and problem identification.]]><br /><![CDATA[Easily interfaces between end users and administrators to reduce IT time in both operations and management.]]></li></ul></body>