<?xml version="1.0" encoding="UTF-8"?><body><ul><li><strong><![CDATA[Phone and email support]]></strong><br /><![CDATA[Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.]]></li><li><strong><![CDATA[Do-it-yourself with Ruckus web support]]></strong><br /><![CDATA[Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.]]></li><li><strong><![CDATA[Software updates and upgrades]]></strong><br /><![CDATA[Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.]]></li></ul></body>