<?xml version="1.0" encoding="UTF-8"?><body><ul><li><![CDATA[E-mail and phone support - Schneider Electric will respond as quickly as possible during normal regional business hours]]></li><li><![CDATA[Ongoing firmware updates - includes product enhancements and security updates]]></li><li><![CDATA[Access to new features - firmware upgrades introducing new features increases value for existing install base]]></li><li><![CDATA[Improved firmware update experience - access to NMC Firmware Update Tool for management of support contract licenses and for updating NMC firmware]]></li></ul></body>