<?xml version="1.0" encoding="UTF-8"?><body><ul><li><strong><![CDATA[Direct access to engineers]]></strong><br /><![CDATA[Samsung knows best when it comes to Samsung devices and solutions. Enterprise Technical Support offers direct access to an experienced team of Samsung experts.]]></li><li><strong><![CDATA[Advantage program]]></strong><br /><![CDATA[Training on new OS releases and solution enhancements, as well as privileged and unique access to Samsung beta programs.]]></li><li><strong><![CDATA[Customer analytics and reporting]]></strong><br /><![CDATA[Detailed communications are provided, scheduled and delivered according to your needs, including newly discovered security concerns and the remediation steps.]]></li><li><strong><![CDATA[Support Account Manager (SAM)]]></strong><br /><![CDATA[The Support Account Manager (SAM) is a dedicated resource who serves as an extension of your team. The SAM is responsible for issue triage, all reporting, and escalations with Samsung's support and engineering organization.]]></li><li><strong><![CDATA[On-site support]]></strong><br /><![CDATA[You might not know what to do when a critical issue arises. An expert engineer visits your site to analyze problems and provides resolutions.]]></li></ul></body>