<?xml version="1.0" encoding="UTF-8"?><body><ul><li><![CDATA[24 x 7 x 365 hardware and software support]]></li><li><![CDATA[Direct access to advanced technicians]]></li><li><![CDATA[Single point of contact and simplified escalation]]></li><li><![CDATA[Unscripted solutions through phone, chat, or email]]></li><li><![CDATA[Next business day onsite and parts prioritization]]></li><li><![CDATA[Proactive and predictive issue detection]]></li></ul></body>